Shipping & Return Policy

About This Policy

All products sold by FatakkSite come from reliable manufacturers & suppliers and are guaranteed to be genuine, and unless otherwise indicated as refurbished or used, in new condition and checked by our Quality Control Department prior to shipping. However in certain instances customers may wish to return products back to us. This policy outlines the terms and conditions for such return(s).

Policy Particulars

All our products are protected by a 15 day trial period which guarantees a full refund or product exchange, if in unused conditions. If you are not satisfied with an item that you have purchased, you may return the item within 15 days from the date of delivery. unless otherwise indicated.

Returns must be pre-approved by calling FatakkSite to obtain a Provisional Return Authorization Number (PRAN). Any discrepancies in your order (shortages, damages, wrong parts, etc.) must be brought to our attention within ten 10 days of receipt by Buyer.

Returned product must be in original packaging, unused, undamaged and in saleable condition as determined by FatakkSite at its sole discretion, at the time of authorized return. Proof of purchase is required. The items must be returned in the original boxes along with packing material and with all paperwork (this includes warranties, manuals, and terms of use), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

FatakkSite, at its sole discretion will either replace the product or issue a credit for the purchase price.

Product(s) must be returned to the appropriate location as designated by FatakkSite in each instance, shipping costs prepaid.

Custom made orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed.

Return items purchased by cheque may not be refunded for at least 14 days from original receipt allowing the original cheque to clear the bank. Return items purchased by credit card will be issued to the original credit card presented at the time purchase according to return policy. Returned items purchased on account will be credited to customer account. Return items purchased by Cash on Delivery will be refunded by crossed account payee cheque favoring the customer within 14 days of receipt of returned item. If there is an outstanding credit, the customer will need to contact us for refund.


From time to time we may change our privacy policies because of changes in the relevant and applicable legal or regulatory requirements, changes in our business or business practices, or in our attempts to better serve our customers. Notice of any material changes in the manner in which we handle personally identifiable information under this policy will be provided on FatakkSite. Please check FatakkSite the Site periodically for updates. Policy updates shall be effective the date the change is posted on FatakkSite. By continuing to use FatakkSite after we post any changes, you agree to the terms of the updated policy.


If users have any questions or suggestions regarding our Disclaimer Policy, please contact us as follows: by email at; or write to

Gemini Power Hydraulics Private Limited

2, CMPSC Complex, Kalamboli Warehousing Corporation,

Near Libra Kata, Kalamboli,

Navi Mumbai - 410218  


or call +91 (0) 22 - 66819803

Policy Prepared: Version 1: 6th November, 2012 © Copyright 2017
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